During what hours is the agency available to receive calls?
Our business hours are from Monday to Friday from 8:30 to 5:30. We also have an emergency line for our clients that they can call 24 a day 7 days a week. The emergency number is recorded on our answering machine. Just as a reminder this is an emergency line only.
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How far in advance do arrangements have to be made?
All we usually need is a 24 hour notice.
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How are home health aides recruited?
Our aides are referred to us by our employees, clients and neighbors.
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What is the length of their training and experience?
Every person applying for a job at Focus Home Healthcare has to have at least a one year of experience in working with elderly people. They are also trained as Home Health Aides. Home health aides who are trained by other institutions still must pass Focus Home Healthcare high standards in order to work for Focus Home Healthcare. Every applicant must undergo hours of class training in order to work as a Home Health Aide. In addition, twelve hours of in-service training is required in order to maintain their high level of care experience.
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Are the aides licensed and/or bonded?
The aides hired directly through the agency are licensed bonded and insured.
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Does the agency have references for each aide?
All of our aides have references. Most of the references are from our previous clients not strangers.
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Is care available on a live-in basis? Part time? Full time?
We have Home Health Aides available for Part-time, Full-time or on Live-in basis.
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Must live-ins have to have their own rooms?
Separate rooms are not required but many of the aides will not take a live-in position without having a separate bedroom. Our employees are hard working people, they need a comfortable place to rest to do a good job.
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What hours (and how many hours) are aides available for work during the day, at night, and/or on weekends?
Aides are available any period of the day; the hours usually have to be the same every day.
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What are the minimum and/or maximum hours that can be arranged?
There are no maximum hours. There is only a 4 hour daily minimum.
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What are the aides' usual job duties?
Our employees perform many different duties such as medication reminders, cooking, light-housekeeping, changing patients, washing, shopping, keeping company etc.
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Can aides be asked to perform additional duties?
Job description might change as the condition of the patient changes, any extra duties should be checked with the agency.
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What are the aides' records for punctuality and attendance?
Aides are very good with attendance and punctuality. They are expected to be on time every day no matter what the circumstances are because elderly patients get very frustrated even over couple of minutes.
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Do aides have their own cars or do they rely on public transportation?
Most of the aides working on hourly basis have their own car.
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Will you be required to provide transportation after certain nighttime hours?
The client is not required to provide transportation at any time.
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Will you have to pay for carfare?
Client does not have to pay for transportation.
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Are care needs assessed periodically by a nurse? If so, how often?
A nurse from Focus Home Healthcare comes in first to do the assessment after the paperwork is prepared and does once a month visits to monitor the aid.
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If the assigned aide calls in sick or doesn't show up, will a substitute be available? If so, how soon?
If one of our aides calls in sick, a substitute would be usually available approximately 2 hours after the phone call is received by the sick employee.
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If there is dissatisfaction with the assigned aide, will a substitute be available? If so, how soon?
If the client is not happy with the caregiver provided another aid would be available within 24 to 48 hours depending on the circumstances and the nature of the job.
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Are aides paid directly by the patient, by the family, or through the agency?
We pay all our home health aides directly. The patient or the Power of Attorney pays the weekly invoice. We will take care of everything else.
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